Rosina Márquez Reiter is Reader at the University of Surrey where she teaches intercultural communication. She holds a Ph.D. from the University of Sheffield), an MA from St Mary's College, University of Surrey and a BA in Psychology from the Universidad de la República, Uruguay. She is author of Linguistic Politeness in Britain and Uruguay (John Benjamins, 2000), Spanish Pragmatics (Palgrave/Macmillan, 2005 with M.E. Placencia) and Mediated Business Interactions. Intercultural Communication between speakers of Spanish (Edinburgh University Press, 2011). She has published scholarly papers on indirectness, face, politeness, pragmatic variation, speech acts, conversational structure and service encounters.
Intercultural communication, institutional talk, mediated communication, and face management.