Hospitality Management Major

Requirements - 6 courses / 18 credits (36 ECTS)

Discusses the operations and management of food and beverage. It is designed to provide students with the necessary knowledge to operate food and beverage establishments. Throughout the course students have the chance to acquire hands on experience on the processes and procedures of effective food and beverage control systems in areas such as budgeting, menu management, menu pricing, computer applications, and service quality. Students get the opportunity to gain practical experience in a restaurant environment as part of the course and thus prepare for the Industry Placement course. Prerequisite(s): GE105, GE106, GE270, IT100, MATH90, PSY260, BUS305, BUS220, BUS310, BUS320, BUS330, BUS350, BUS368, BUS375, HM150. Credits: 3

This course offers a comprehensive and particular set of management fundamentals in the hospitality industry. Hospitality scheduling, property operations, reservations planning, quality and procurement management, human resources deployment, inventory control, hospitality marketing approaches, and interrelationships among several departments are the main concepts of hospitality management and its relevant principles for business advancement. Prerequisite(s): GE105, GE106, GE270, IT100, MATH90, PSY260, BUS305, BUS220, BUS310, BUS320, BUS330, BUS350, BUS368; co-req: BUS375. Credits: 3

Housekeeping management has been a vital administration process and operation in the hospitality industry. Housekeeping is a compilation of household needs. It is imperative for a successful manager to develop skills in safety and health conditions, laundry and in-house furnishing, scheduling, and monitoring of all cleaning activities of the hotel – from selecting and maintaining fabrics and floor coverings to organizing the equipment of the rooms. The details set the tone of an exceptional guest review, and housekeeping management is such a detail. Prerequisite(s): GE105, GE106, GE270, IT100, MATH90, PSY260, BUS305, BUS220, BUS310, BUS320, BUS330, BUS350, BUS368, BUS375; co-req: BUS390. Credits: 3

Hotel Information Systems is a course to acquaint students with hotel management systems (PMS) in order to manage day-to-day property operations. Specifically, a PMS covers a wide range of all activities from the front desk operations and housekeeping to billing and room analytics and any kind of reporting. Mainly cloud-based, PMS has been a critical investment for any hospitality business and the perfect software tool for coordinating all stakeholders efficiently. Prerequisite(s): GE105, GE106, IT100, MATH90, PSY260, BUS305, BUS220, BUS310, BUS320, BUS330, BUS340, BUS350, BUS368, BUS375, BUS385. Credits: 3

The front office of a hotel is the showcase in the hospitality business. Guests have their check-in, fill in their registration form for their accommodation, are assigned to their rooms, receive suggestions about the area and places to explore and visit, do their check-out, and balance their bills. Still, there are many more duties for Front Desk Agents, who are the first people that guests greet upon their arrival and the last to say goodbye upon their departure. They provide concierge services to guests’ tailor-made needs, link guests with the property manager or any department, handle guest complaints, and are always on alert in case of emergency. Finally, accounting and room reports, budgeting and reservation statistics, and yield management are also included in their daily tasks. Prerequisite(s): HM150; Co-req: HM299. Credits: 3

As part of this course students work at organizations involved in the hospitality and/or tourism industry. Having completed their taught courses, they should undertake a three-month internship. The purpose is to familiarize themselves with the current practices which are implemented by the particular sector, to develop skills that will contribute towards their future employment and their employability, as well as to apply the knowledge they have gained throughout their studies. Students will choose an organization /hospitality unit under the supervision of their Professors. They have the option to choose either between the hospitality-lodging sector i.e. hotels, or the travel and tourism sector i.e. conference centers, tour operators.Prerequisite(s): HM122, HM210, HM300, HM310, BUS320. Credits: 3

Electives - Select 2 courses / 6 credits (12 ECTS)

Introduces students to events and events management. Specifically, it enables students to plan and manage events, as it provides them with the knowledge for their development, operation, marketing and management. Such events include conferences, festivals, and games, in a local, regional, national and international context. Prerequisite(s): HM150, HM310. Credits: 3

Provides students with an appreciation of tourism planning and development. The lectures will assist students to identify the key concepts and principles in tourism planning and the applied techniques in tourism destination development. Furthermore, stakeholders in the public and the private sector are identified, and the way that they are involved in the processes of planning and development of tourism are also discussed. The course also explores the way that the stakeholders interact and contribute to the host destinations. Finally, with a variety of case studies students explore various impacts of tourism development on tourism destinations as well as tourism sustainability development and management. Prerequisite(s): HM150, HM310. Credits: 3

This course focuses on spa and wellness services provided in resorts and, generally, in the hospitality industry. Students learn the fundamental management skills required to propel a spa and wellness business to high standards. Customer experience, leadership skills, finance management, human resources, reservation scheduling, marketing actions, and quality control are on the agenda of a fully operational spa resort for the best possible wellness experience. Prerequisite(s): BUS350, HM150. Credits: 3

Innovation technology is becoming more and more evident in the business world, let alone in the hospitality industry. New ideas and technologies referring to the digitalization of hospitality services are introduced from well-known hotel chains to even the smaller holders in the market competition. By creating smart rooms with interactive tablets and other devices, developing artificial intelligence for advancing guest experience, and incorporating augmented and virtual reality into hotels and hotel rooms for virtual tours, digital technologies in hospitality synthesize digital transformation in the hotel industry. Prerequisite(s): BUS320, BUS340, BUS385. Credits: 3

Log in