Iliana Katsaridou received her Ph.D. in Marketing from the University of Strathclyde Business School, Glasgow, Scotland. She also holds an M.Sc. in Marketing and Communication with New Technologies from the Athens University of Economics, an MBA from the Hellenic Organization of Business Administration, and a Maîtrise in Business Administration from Université Montpellier I, France. Dr. Katsaridou has taught undergraduate and graduate courses in diverse cultural environments and a range of business disciplines, and has contributed to various international research projects. A Research Fellow in Marketing and Sales Management at Vlerick Business School, Belgium, Dr. Katsaridou has also worked in the advertising and hospitality industries.
Her research interests include Services Marketing, Hospitality Marketing, Research Methods, Customer Service, Organizational Behavior.